Pollee
Reimplementation of a post-purchase survey tool in Shopify
1 — About Pollee
Pollee is a self-funded startup from Paris, France. Antoine, founder of Raive, contacted us after Raive was acquired by another company. He had a Shopify application, a post-purchase survey for Shopify shops to know more about their customers. The idea for this Shopify application came after the campaigns created by Raive customers were affected by the new privacy features by Apple.
2 — The challenge
Before contacting us to work on Pollee, Antoine had the MVP already built but it had a couple of problems. Performance was bad and there were issues in the frontend side that presented the survey to customers after checkout. Apart from these issues, the application was built with a Koa backend, which is not a standard solution for Shopify applications, so Antoine wanted to use Shopify's node application template to simplify future maintenance. Therefore, the whole application was due a reimplementation.
There was another challenge: the MVP must be completed in 1 month.
"SINAPTIA is a very good partner to work with in terms of efficiency and communication."
Antoine Lamy | Founder
3 — The solution
The application was functional but faced many issues. Our solution was clear-cut: migrate the existing Koa-based application to Shopify's node application template and address the existing problems. This involved updating the views to leverage Shopify Polaris and App Bridge.
4 — The outcome
After a month of work, we successfully rebuilt the application using Shopify's node application template. The performance was greatly improved and the frontend issues gone forever.
